Privacy policy

Last updated: June 17, 2026

Introduction

Welcome to Tote & Trek ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

Create an account
Place an order
Subscribe to our newsletter
Contact us via email or through our website

The types of information we may collect include:

Personal identifiers: Name, email address, phone number, billing address, shipping address
Payment information: Credit card details or other payment method information (processed securely by our payment partners)
Account information: Username, password, and purchase history
Usage data: IP address, browser type, device information, pages visited, and time spent on our site
Cookies and tracking data: Information collected through cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Process transactions: To process and fulfill your orders, including shipping and delivery
Order communications: To send you order confirmations, shipping updates, and delivery status
Customer support: To respond to your inquiries, provide customer service, and resolve issues
Marketing: To send you promotional emails, newsletters, and special offers (you may opt out at any time)
Website improvement: To analyze website traffic, improve user experience, and optimize our store
Legal compliance: To comply with applicable laws, regulations, and legal requests

How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications. This includes:
- Payment processors (e.g., Shopify Payments, PayPal, Stripe)
- Shipping carriers (USPS, UPS, FedEx)
- Email marketing platforms
- Analytics providers
Legal requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Tote & Trek, our customers, or others.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

Secure servers and encrypted data transmission (SSL/TLS)
Restricted access to personal information on a need-to-know basis
Regular security reviews and updates

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us at coslushuf@outlook.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of cookies we use:

Essential cookies: Necessary for the website to function properly (e.g., shopping cart, checkout)
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

International Data Transfers

As we ship to customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence, including the United States and Germany where our warehouses are located. We take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by: